Accessibility Statement
Effective Date: September 5, 2026
Xscape! LLC (“Xscape,” “we,” “us,” or “our”) is committed to providing a welcoming experience and making our website and services reasonably accessible to all guests, including individuals with disabilities.
We recognize that accessibility is an ongoing effort and are committed to improving the usability and accessibility of our website, escape.cool.
Website Accessibility
Xscape strives to provide a website that can be used by as many people as reasonably possible.
As part of our ongoing accessibility efforts, we seek to:
Maintain clear and understandable website content;
Provide appropriate alternative text for meaningful images where reasonably practicable;
Maintain readable text and sufficient visual contrast;
Support keyboard navigation where reasonably practicable;
Use descriptive links, headings, and page structures;
Make important information available in accessible formats when reasonably possible; and
Review and address accessibility issues as they are identified.
Our website is built using Squarespace and also incorporates third-party services and content. Accessibility may therefore depend in part on technology provided by third parties.
Third-Party Services
Some features of our website are provided by or integrate with third-party services, such as our online booking system, embedded videos, maps, and payment-related services.
While Xscape strives to select and use services that provide a positive experience for our guests, we do not control every aspect of the accessibility of third-party platforms or content.
If you experience difficulty using a third-party feature through our website, please contact us. We will make reasonable efforts to assist you through another available method.
Booking Assistance
If a disability or accessibility issue makes it difficult for you to use our website or online booking system, please contact Xscape directly.
Our staff can provide reasonable assistance with obtaining information about our experiences or making a reservation through another available method.
Phone: 304-680-2665
Email: eric.xscape@gmail.com
Accessibility of Our Escape Room Experiences
Because escape rooms are interactive physical experiences, individual rooms may contain features such as low lighting, sound effects, confined or enclosed spaces, physical props, locks, puzzles, or other environmental elements.
Accessibility may vary depending on the particular room and an individual's needs.
If you have questions about whether a particular Xscape experience may be suitable or accessible for you, we encourage you to contact us before booking. We will provide information about the experience and discuss reasonable accommodations when available.
Guests are encouraged to communicate any accessibility needs or concerns that may affect their ability to safely participate.
Feedback and Accessibility Requests
We welcome feedback about the accessibility of escape.cool and our services.
If you:
Experience difficulty accessing part of our website;
Encounter an accessibility barrier;
Need information provided in another reasonably available format;
Need assistance making a reservation; or
Have questions about accessibility at our facility or within a particular escape room,
please contact us and describe the issue or assistance you need.
We will make reasonable efforts to respond and provide assistance.
Ongoing Improvements
Accessibility standards, technologies, and best practices continue to evolve. Xscape views accessibility as an ongoing effort rather than a one-time project.
We may periodically review our website and make changes intended to improve accessibility and usability.
Contact Xscape
For accessibility questions, assistance, or feedback, contact:
Xscape! LLC
63 Wharf St.
Morgantown, WV 26505
Phone: 304-680-2665
Email: eric.xscape@gmail.com